One support center for Cup Code projects and products
Knowledge search and tickets organized by impact and priority.
Support combines help articles, common questions, and ticket submission in one place. Users start with search, then move to a ticket when no suitable answer exists.
The ticket form collects impact, steps, and environment details with an explicit definition for critical impact. Submission returns a public number, status, and follow-up priority.
Ticket owners may add replies and attachments, confirm resolution, reopen, close, and rate support according to ticket status.