Participation that improves decisions

Community and Council Policy

This policy governs Council participation, voting, comments, reports, and appeals, while protecting honest criticism from removal merely because it is negative.

Published and effective as an operational document, without claiming external legal review

This is a public operational text. It does not replace a project contract, a product-specific privacy notice, or legal review based on the organization and its actual service providers.

Document code
POL-PUB-COMMUNITY-001
Version
1.0.0
Effective date
Content review
Next review
Owner
Governance and privacy
Authoritative version
Arabic. If translations differ, the Arabic text prevails, subject to applicable law and contract.
Contact channel
studio@cupcodestudio.com
Scope

Public website, accounts, and connected digital services

Audience

Visitors, users, and clients

Jurisdiction

Kingdom of Saudi Arabia, subject to other mandatory laws where applicable

Operational publication authority

Cup Code operational publication catalog

Document summary

This policy governs Council participation, voting, comments, reports, and appeals, while protecting honest criticism from removal merely because it is negative.

Role of the Council

The Council is a structured space for turning feedback into assessable suggestions. It is not a general forum, support channel, or place to publish vulnerabilities or complaints containing sensitive data.

Participation

Reading does not require an account. Voting, commenting, and posting require an account verified to the required assurance level. Use an allowed display name and do not impersonate staff or an organization.

A useful suggestion

Search before posting, describe the problem, beneficiary, and expected outcome, and separate fact from opinion. Explain the difference when a similar suggestion appears. Do not post trade secrets or content you lack permission to use.

Voting integrity

Each eligible account has one vote per suggestion. Vote buying, multiple accounts, automation, and covert coordination are prohibited. The public count remains unchanged while internal trust signals support investigation and do not discriminate based on viewpoint.

Discussion

Challenge the idea, not the person. Objections, questions, and alternatives are welcome. Harassment, threats, hate, personal data exposure, stalking, deliberate repetition, and discussion disruption are prohibited.

Moderation

Reports are reviewed in context. One report does not automatically hide content except for clear risk such as personal data or an exploitable vulnerability. Every removal or restriction records reason, evidence, and duration.

Duplicates and merging

The system suggests similar items but does not merge automatically. A merge preserves the old link, contributors, useful attachments, and unique votes only, and explains why the primary suggestion was selected.

Official decisions

High vote counts increase review priority but do not guarantee implementation. Decisions consider value, cost, risk, dependencies, and direction. A rejection or deferral includes a clear public reason and a next step where one exists.

Appeals

Removal, closure, restriction, and bans may be appealed. The request identifies the decision, grounds, and evidence. A moderator does not review their own decision where another reviewer is available. An appeal does not pause urgent protection before review.

Use the right channel

Send technical problems to Support, vulnerabilities to security disclosure, formal complaints to Contact, and data requests to Privacy. Moderators route content to the right channel where possible.

Versions

Change log

  1. Version 1.0.0

    Published the first operational version with clear scope, responsibilities, rights, and escalation routes.