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Help Center

Find clear steps for your account, projects, and troubleshooting.

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Help categories

Getting started

Language, theme, navigation, search, and core site services.

Account and security

Account creation, email verification, access recovery, and two-step verification.

Council

Submitting ideas, voting, and understanding review and delivery statuses.

Project enquiries

Preparing a brief, requesting a quote, and starting an engagement.

Game projects

Game releases, devices, save files, and gameplay reports.

App projects

App releases, accounts, notifications, and usage issues.

Billing

Quotes, invoices, payments, and organization details.

Support and maintenance

Priority, response timing, ticket tracking, and maintenance plans.

Privacy

Data, cookies, and access, correction, and deletion requests.

Troubleshooting

Diagnostic steps, device information, and issue impact.

Most useful

Popular articles

Change language and theme Use the navigation bar to select Arabic or English and light or dark theme. Create an account and verify email Create the account with a valid email, then finish verification through the sent link. Recover account access Request a reset link, create a new password, then review account security. Write a useful Council suggestion Start with the problem and impact, then describe the desired outcome without personal data. Prepare a clear project brief Bring the goal, audience, scope, priority, timing, and budget into a concise brief. Open and follow a support ticket Send enough information, then use the public number and link to follow status and replies.

Reviewed and current

Recently updated articles

Change language and theme Use the navigation bar to select Arabic or English and light or dark theme. 2026-07-15 2 min Search projects, content, and help Use a concise phrase, then filter results by content type. 2026-07-15 2 min Create an account and verify email Create the account with a valid email, then finish verification through the sent link. 2026-07-15 3 min Recover account access Request a reset link, create a new password, then review account security. 2026-07-15 3 min Write a useful Council suggestion Start with the problem and impact, then describe the desired outcome without personal data. 2026-07-15 3 min Understand suggestion statuses Status shows where an idea sits from review through planning and delivery. 2026-07-15 3 min Prepare a clear project brief Bring the goal, audience, scope, priority, timing, and budget into a concise brief. 2026-07-15 4 min What follows a project enquiry Fit review, discovery call, initial scope, then a delivery proposal when both sides align. 2026-07-15 3 min

Product help

Project help articles

Change language and theme

Use the navigation bar to select Arabic or English and light or dark theme.

Read the steps Website

Search projects, content, and help

Use a concise phrase, then filter results by content type.

Read the steps Account

Create an account and verify email

Create the account with a valid email, then finish verification through the sent link.

Read the steps Account

Recover account access

Request a reset link, create a new password, then review account security.

Read the steps Council

Write a useful Council suggestion

Start with the problem and impact, then describe the desired outcome without personal data.

Read the steps Council

Understand suggestion statuses

Status shows where an idea sits from review through planning and delivery.

Read the steps Ain Al Kabsh

Report an Ain Al Kabsh issue

Include build version, device specifications, issue location, and reproduction steps.

Read the steps Website

Manage cookie preferences

Change optional analytics and preferences while necessary storage keeps the site running.

Read the steps Website

Basic website troubleshooting

Check service status, connection, and updates before clearing data or opening a ticket.

Need a specific answer?

Describe the issue to the support team.

Add reproduction steps and files to speed up diagnosis.

Open a support ticket