Quick summary

Record device, system, browser, version, time, and steps without sharing secrets.

Steps

  1. 1

    Record device model and operating system version.

  2. 2

    For the website, record browser, version, and page URL. For an app or game, record the build number.

  3. 3

    Write the issue time, time zone, and ordered steps.

  4. 4

    Capture a screenshot or video with names, emails, codes, and private data hidden.

  5. 5

    Do not send passwords, verification codes, access keys, or files containing user data.

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