Quick summary

Choose impact based on work disruption, affected users, and workaround availability.

Steps

  1. 1

    Low: a limited issue does not block the task and a clear workaround exists.

  2. 2

    Medium: an important task or several users are affected while work continues.

  3. 3

    High: a core function is blocked for many users or no practical workaround exists.

  4. 4

    Critical: complete outage of an essential service or confirmed data loss. Explain impact, timing, and affected users.

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