Help Center
Articles and guided steps available at any time for common tasks and issues.
Immediate answers from published content
Service status
Cup Code system status
Track the website, accounts, tickets, and product services.
Some services need attentionLast checked:
Detailed view
Status by service
Available now
Support tickets
For issues tied to an account, project, or specific product.
Based on impact and service agreementExisting project support
For active project owners through the agreed support channels and plan.
Sunday to Thursday, 9:00 AM to 5:00 PM Riyadh timeGeneral contact
For media and general enquiries not requiring technical support.
Within two business daysSecurity reports
A dedicated channel for responsible vulnerability disclosure.
Acknowledgement within two business daysLive chat
A chat channel for quick help when the service team is available.
Use support tickets at this timeScheduled callbacks
Scheduled calls for clients on selected support plans.
Return timing appears on Service StatusLive tracking
Active incidents
No active incidents
All services are operating at the expected level.
Planned work
Scheduled maintenance
No scheduled maintenance
Planned work will be posted here before it starts.
Experiencing an unlisted issue?
Open a ticket
Send a report to the support team.
Include the issue time and affected service.